My wife and I purchased a Rad Runner 2 in early April using it for the first time a few weeks later while on vacation in ******. If you do respond to the lawsuit and win, at least I will have the satisfaction of causing someone in your company the inconvenience you have caused me. Once I serve Rad Power Bikes if your company ignores my lawsuit and does not file an answer and subject itself to my county's jurisdiction, I will take a default judgment and hand it over to a collection agency. It is a matter of principle now and I will pay whatever it costs to file suit and have your company served with a summons. If I don't hear back with a satisfactory explanation within two business days, I am going to post the worst review your company has ever seen and *** for breach of contract in my county, Madison County, ********. Your company was quick to take my nearly $1000 for a radmission but has provided horrible or non-existent service after the fact once the slightest problems arose.
I have explained I rely on my ebike for transportation. I have chatted with a representative once who told me that I would be contacted once my key was cut. Your website constantly says that your company is experiencing unusually high activity. I have emailed to receive generic responses. I have called with no success getting through. I requested a replacement key for my Radmission on May 10, 2023. As you will see below, the service or lack thereof I have received from Rad Power Bikes has been horrible.1844993 is my request number. I spoke to a bike shop that services Rad Power Bikes and they told me the first step is to get a key so they can figure out what's going on. Then, I turned off the bike and lost the key, maybe as I was pedaling home. What I did not put in the email below is that I purchased my Radmission last October and the battery stopped working as I was riding the ebike. I wanted to file a BBB complaint but was instructed by the BBB system to submit a review.
All I need is a replacement battery covered by warranty so why girlfriend and I can at least ride these the new bikes we just purchased. I can only ride one of the two bikes I purchased because of the defective battery. They state on their internet support page "We are currently experiencing longer than normal wait times for support requests." I returned to the local service deal in town and they too can not get a hold of anyone at RAD. They direct you to their new chat feature, but no one is online.
They state you can text these numbers but when you try it says their texting is turned off right now. I tried calling several times and the message indicates phone lines are closed. Similar problem to the other customer, there is no way to contact the service support or help center, I can't even submit a service request #. Since the battery is a sealed unit there is no way to troubleshoot the cause. Took it to the local RAD service center in town and confirmed battery is defective. One of the batteries is dead, will not charge. I bought a Rad Rover 6 bike (2 or them, order #*******), arrived this Saturday 03 Jun.
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